After a period of 6 months, all of the five digital teams were trained on agile product delivery, were using a common language and successfully implementing Scrum to help facilitate full agile adoption. Product management coaching to senior teams increased transparency of execution across the business, promoted support and aligned organisational strategy.
Revitalised teams were able to deliver significant increases in productivity:
- 60,000 search fixes;
- Cleansed and introduced ranging for 5 million product attributes;
- Added over 120,000 new images, data-sheets and videos;
- Improved site speed by 40%.
This culminated in a substantial increase in the company’s customer satisfaction rating and the highest level of online conversion and growth in sales for three years.
RS Components is now also implementing a total of eight major website improvements per month, with complete confidence that their investments are the right thing for both customers and their business.
The agile operating model designed and implemented by Agility in Mind means that the improvements made to ways of working are sustainable. It has led to a revitalised company culture that puts customer feedback at the centre of how product decisions are made. RS Components now puts outcome-driven collaboration at the very heart of how their digital teams operate.