Dealing with unfinished work in Scrum

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During client engagements I often get asked what teams should do about unfinished work in Sprints;

“Can’t we just claim some of the points this Sprint?”

“If we don’t claim any points this Sprint that will skew our velocity for the rest of the release!”

Below I suggest some tactics that I have seen work for teams when dealing with unfinished work:

Rob head and shoulders

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