Going up – achieving flow – less is more

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BBC News has more of the details about the experiment undertaken by Transport for London (TfL) in attempt to improve the journey of 50 million customers who pass through Holborn underground station each year. For those not used to the London Underground system, the basic protocol is standing (or riding) passengers to keep to the right while impatient passengers (like me) walk or run (not like me) up the left hand side.

Andrew Jones CEO

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