Digital Transformation

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With the dawn of the 4th Industrial Revolution, digital engagement and enablement is proving to be the key to responding to dramatic changes in the global economy. The facts are clear: as was true of the dinosaurs, despite their enormity and dominance, their failure to adapt saw the minnows thrive, evolve and dominate – existing businesses have no safe haven.

Digital technology has had a major impact on society over the past decade and is a major driver for transformation in most organisations. Whilst digital is driving or demanding change, digital transformation does not solely mean the adoption of or implementation of digital technologies. It does mean major change across the organisation, aligned with consumer or customer expectations at the digital front-end.

There are steps to achieving digital transformation, which begin with accepting that change is necessary. Digital transformation requires leadership from the top of the organisation, to create the spark for change and keep it alive as the digitally aligned organisation takes shape.


Steps to digital transformation

Self organising team

Hearts and minds

Let’s begin with people. Although we’re using technology, we need people to understand the world is different and to build confidence that the organisation can change.

Using principles taken from the agile world, we put people at the centre of change.

Discussion with tablets

Empathy drives customer experience

Without empathy we will build digital engagement that focuses upon technical implementation rather than customer outcomes.

We need real people to step into the shoes of potential customers for our online services, so they can understand what will work and what will lead to success.

Ready to change story card

Creating today, what your customers need next

Although the digital world is here, right now, we need to be creating what our customers need next. Looking ahead for opportunities and vulnerabilities, we will continue to operate in an uncertain world.

Take control and imagine what would make a big difference to our clients and the way they engage with us, tomorrow.


FT UK’s Leading Management Consultants 4 years running

Agility in Mind was selected for the fourth year running in 2021, to be one of the top UK consultancies.

The fourth annual rating of the country’s leading management consultants is based on recommendations by clients and peers.
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